Mware ITBM provides 360° transparency into your IT services and the cost of those services by automating otherwise manual and complex processes. Bringing together top down planning and bottom up costing and metering of cloud environments gives you the most objective fact-based snapshot of your IT services and service costs across physical, virtual and cloud environments.
ITBM’s agile cost model enables your IT organization to deterministically model its costs using simple high level and low level allocations to usage based and complex activity-based costing approaches.
This deterministic model enables your IT finance team to easily evolve models over time for superior control, agility and transparency compared to inference approaches which use algorithms over which you have little control.
ITBM dashboards provide you and your IT stakeholders the visibility and transparency to run IT like a business, making fact-based decisions with:
Create a service portfolio of all IT services, create new services based on demand and source the right kind of technical services at the best possible costs while maintaining the highest quality. Make decisions based on costs, quality and value while your customers provide feedback through the services they consume.
Low demand or low volume services can be evaluated in terms of the cost to support alongside high demand/volume services where potentially too much value is being delivered at too low a cost.
You are probably familiar with the near infinite demand for high value services when they are or are perceived to be close to free.
Visibility into costs, service levels/quality, and demand means your IT organization can improve its health by cutting costs in non-strategic or bloated areas while investing in innovation or growth areas in a fact-based, systematic way. Broad and deep benchmarking information makes it easy to identify optimization opportunities with data across 20 industries, 18 Towers, 4 geographies and over 3500 metrics coupled with “what-if” analysis and forecasting capabilities.
Sourcing and integration are key elements for Services Brokers and armed with VMware IT industry and functional peer benchmarks, you can negotiate the best possible deals with vendors from Telco services to hardware, software and even support. And, once services are sourced you can manage quality and costs, creating the perfect triangulation of costs, services and value to become a true services broker
Quit talking about IT value as uptime, capacity, turnaround time or response time and use business language instead: investments, ROI, prices, demand, quantity consumed and cost/margin.
VMware ITBM gives you evidence-based deliverables, including the Bill of IT, Bill of Operations and Service Performance reports showing what IT services have been consumed by whom. This change makes it easy to talk about IT as a valued services provider, partner and broker instead of a cost center.
To transform IT from where it is today to where you want it to be is a lot easier with ITBM. The transparency provided by ITBM and its IT Benchmarking 3rd party objective evidence puts a defensible evidence-based plan within reach. Think of ITBM as a GPS that takes you to your end goal in an informed fashion with business metrics and powerful analysis capabilities.
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