European Consolidation Board for Foreign Industry (ECBFI)



Mware ITBM provides 360° transparency into your IT services and the cost of those services by automating otherwise manual and complex processes. Bringing together top down planning and bottom up costing and metering of cloud environments gives you the most objective fact-based snapshot of your IT services and service costs across physical, virtual and cloud environments.

ITBM’s agile cost model enables your IT organization to deterministically model its costs using simple high level and low level allocations to usage based and complex activity-based costing approaches.

This deterministic model enables your IT finance team to easily evolve models over time for superior control, agility and transparency compared to inference approaches which use algorithms over which you have little control.

ITBM dashboards provide you and your IT stakeholders the visibility and transparency to run IT like a business, making fact-based decisions with:

  • Complete visibility into all IT costs, spending and service levels using cost models to map IT spending to delivered IT services
  • Automated process replacing spreadsheets, tribal knowledge and manual calculations with complete unit cost visibility and bills of IT usage
  • Role-based dashboards for simpler, business priority based decision making
  • Support for bills of IT and showback/chargeback of IT costs


Create a service portfolio of all IT services, create new services based on demand and source the right kind of technical services at the best possible costs while maintaining the highest quality. Make decisions based on costs, quality and value while your customers provide feedback through the services they consume.

Low demand or low volume services can be evaluated in terms of the cost to support alongside high demand/volume services where potentially too much value is being delivered at too low a cost.

You are probably familiar with the near infinite demand for high value services when they are or are perceived to be close to free.

Visibility into costs, service levels/quality, and demand means your IT organization can improve its health by cutting costs in non-strategic or bloated areas while investing in innovation or growth areas in a fact-based, systematic way. Broad and deep benchmarking information makes it easy to identify optimization opportunities with data across 20 industries, 18 Towers, 4 geographies and over 3500 metrics coupled with “what-if” analysis and forecasting capabilities.

Sourcing and integration are key elements for Services Brokers and armed with VMware IT industry and functional peer benchmarks, you can negotiate the best possible deals with vendors from Telco services to hardware, software and even support. And, once services are sourced you can manage quality and costs, creating the perfect triangulation of costs, services and value to become a true services broker


Quit talking about IT value as uptime, capacity, turnaround time or response time and use business language instead: investments, ROI, prices, demand, quantity consumed and cost/margin.

VMware ITBM gives you evidence-based deliverables, including the Bill of IT, Bill of Operations and Service Performance reports showing what IT services have been consumed by whom. This change makes it easy to talk about IT as a valued services provider, partner and broker instead of a cost center.

To transform IT from where it is today to where you want it to be is a lot easier with ITBM. The transparency provided by ITBM and its IT Benchmarking 3rd party objective evidence puts a defensible evidence-based plan within reach. Think of ITBM as a GPS that takes you to your end goal in an informed fashion with business metrics and powerful analysis capabilities.


  • Show actual usage of services by business unit, P&L center, and geography
  • Report on service SLAs, costs, and trends
  • Build what-if scenarios to identify opportunities for lower or higher cost services to better meet the needs of the business
  • Track budget variances and spend to date
  • Compare yourself to functional and industry peers with with over 3,500 benchmark comparison metricTs
  • The usefulness of any benchmarking engagement hinges on the ability to make in depth cost comparisons with the most current, objective and relevant data. Typical engagements benchmark against top level costs for “hardware” or “personnel” for example. However, this rarely reveals the underlying reasons for a benchmark result or gives any meaningful indication about where an organization should focus improvement efforts.
  • More than 3,500 comparative benchmark measurements across 20 industries, 18 towers and 4 geographies
  • Between 200-600 peers per tower and growing
  • In depth metrics to drill down to provide better visibility into the true cost drivers and where to focus efforts
  • Data sets which are no more than 18 months old  

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